eZee FrontDesk hotel PMS packed with powerful features, makes it easy for you to manage your daily operations while improving your overall guest services. Designed and developed under the guidance of hospitality experts, the hotel management system can accommodate the most stringent operational requirement regardless what type of property you manage. Time is of the essence in the industry, and a good property management system not only saves you time but helps you complete the operations efficiently and increase productivity.
Reservation Center
Operations Streamlined to Bring Maximum Efficiency
Quick access coupled with the easy to understand GUI makes it effortless for you to carry out everyday reservation operations. The centralized reservation displays real-time availability of room, rates, guest profiles and other reservation tools enables you to manage every type of reservation scenario.
● Check Availability
● Beautifully Intuitive Interfaces with variety of views
● Rate and Room Availability
● Reservation Management
● Search Reservation
● Guest and Company Profile Management
● Best Rate Management
● Cancellation / No-Show
● Release Reservation Policy
● Booking Confirmation
● Reservation with Minimum Inputs
● Instant Multiple Bookings
● Room or Room Type Booking
Front Desk Operations
Guest services with a smile
FrontDesk is the heart of every hotel’s operations, it acts as the center of operations where majority of the information passes through and processes are triggered. All the information is displayed in an easy GUI with organic process flow making your front desk operations more streamlined and efficient.
● Room Allotments
● Room Allocation as per Preference
● Best Occupancy Level Allocation
● Check-In
● Configure Extra Charges
● Generate Electronic Card Key
● Guest Notifications
● Internal Notification
● Bar or Unbar Phones
● Share Information with Third Party Software
● Early Check-In Charges
● Live Inventory Update
● Black Listed Guest Alerts
● Day-Use Charge
● Check-Out
● Late Check-Out Fee
● Guest Billing
● Payment Modes
● Folio Transfer
● Check Point
● Gate Pass Printing
● Automated Feedback Form
● Alerts for Housekeeping
● Real Time inventory Update
● Registration Card and E-Signature
Note: The user still might have to enter some missing details manually in the registration card if they are not available in the booking form.
● Group Management
● Group Bookings / Reservations
● Group Check-Out
Profile Management
Understand your relationships better
Have easy access to information related to your guest and partners with profile management. Profile management stores all the important information of your guests and partner companies which work closely with your hotel. It keeps records of all the activities individually and is divided into easy to understand groups for easy access when you need it. You can even create custom profile as per the requirement.
● Guest Profile
● Company Profile
● Business Source Profile
● Travel Agent Profile
Rate Management
Flexible rate management for higher revenue
eZee FrontDesk allows you to define unlimited number of rates in the system, from the standard room rates, packages, seasons, weekdays and weekends, you also get the freedom to create custom rate plans as per the requirements. All of the changes in rates can be tracked as the system logs stores all the changes ensuring that no staff is taking advantage of the system.
● Linear/Non Linear Rates
● Rates Inclusive/Exclusive Tax
● Seasonal Rates
Revenue Management
Increase your occupancy with optimum yields
eZee FrontDesk is packed with revenue related tools which lets you create competitive rates while keeping an eye on your profit margins. Advanced revenue reports provide you keen insight in your hotel’s finances which allows you to build a a better profit making strategy and driving up your hotel revenue.
● Yield Management
● Special Rates for Business Source and Travel Agent
Back Office Operations
● User Roles and Access Rights
● Night Audit
● Shift and Cash Management
● Receivables/Payable
In House Operations
The features and tools for conducting in-house operations have been developed by working closely with the industry experts and keeping in mind the complexity of operations. These features will help you speed-up your housekeeping services, payroll and maintenance with relative ease.
● Housekeeping Manager
● Maid Management
● Employee Management
● Time/Attendance Management
● Loan/Advance
Maintenance Module
Poor maintenance can lead to unhappy guests. The dedicated maintenance module gives you a bird eye view of the hotel’s equipment and their maintenance status. The system keeps track of all the equipment, stock of spare parts and maintenance work. Streamlining your hotel’s maintenance activities is the best way to reduce overall costs.
Event Management
Create custom packages as per your regular events ranging from wedding weekends, receptions to business conferences or any other custom event you want to host at your hotel. You can create complete package covering all the minor or major details going into the event. Create menu cards, invites, set sitting arrangements, themes, equipment to be used and even set the duration of the event. Giving you a complete picture of your resources in use and time, allowing you to plan in advance for other events.
● Quotations/Invoices
Send out quotations for the events to the potential guests. You can also create and save pro-forma invoice templates in hotel system, saving you valuable time at the time of need.
Taxes
The system calculates and applies the taxes to the guest folio as per the pre-configured setting. You can set up to 4 different types of taxes depending on the requirement as per your hotel’s geographical location. To give you even more control over tax charges, you can either waive of taxes from the final bill amount at the time of check-out. For example, waiving taxes for senior citizens can be done with a single click.
● Exclusive/Inclusive Charges
● Tax Slabs
Extra Charges
eZee FrontDesk provides ample options when it comes to creating charges and charges related reports. The system keeps complete log of the all the transactions, giving you complete view of the various charges at your hotel. You can configure variety of charges such as room charges, extra charges, extra adult, extra child and even create a custom charge as per your hotel’s business model.
● Room Charges
● Extra Charges
● Transfer from POS
● Transfer from Telephone System (PABX)
● Transfer from Internet Billing System
● Charges from Pay-out Voucher
Folio and Vouchers
eZee FrontDesk provides you with the widest range of folio related operational features, giving you the flexibility you require to process diverse set of operations. In addition, you can create vouchers from the system for accounts receivable, payable and other charges.
● Versatile Folio
● Split Folio
● Folio Transfer
● Group/Event Folios
● Multi-Currency Support
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